Refund policy
In accordance with the provisions of the European Directive 2011/83 / EU consumer protection, you have a withdrawal period of 14 days from the receipt of your products to exercise your right of retraction without having to justify Reasons or paying penalty with the exception of return fees. & nbsp; p>
You wish to retracter, here is the form to send us completed: p>
link to the retraction form p>
In case of dispute with our site, here is the link of the European Platform for Settlement Online: p>
- Returns are to be performed in their original and complete status (packaging, accessories ...). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be likely to defeat with the right of withdrawal.
- Despite the care provided during the preparations of your orders it may be that an article arrives damaged or that It is simply defective, for that you have 24 hours to notify & nbsp; Lovina by mail after receiving the article and request an exchange or refund. After this time and NBSP; Lovina can not be held responsible for the defective article and make a refund.
Before returning you must apply to & NBSP; Lovina by message via the page form "Contact us & nbsp; ".
Once this one accepted, you can return (at your expense and with follow-up) your well-protected items in their original packaging at the address that will be communicated to you.
In case of exercise. The right of withdrawal, Lovina will proceed to the reimbursement of the sums paid within 14 days of the notification of your application, provided that the returned articles reached us and that it correspond to our return policy. & nbsp; span> The refund will be done via a personal code that will act as a voucher. Span>
Next items can not be resumed or exchanged: p>